Within 10 days after the order is confirmed, a full refund can be accepted if the product is returned unopened with the original seal, packaging and in a fully resealable condition – which means it has to be in original condition including instruction manual, cookbook and recipe chip in its original packaging. If 10 days have gone by since your purchase, we will not offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded. Sale items cannot be refunded. All sale items are final.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and one of our staff will contact you.
To return your product, you should mail your product to:
1965 Frank-Carrel Street, Quebec, Quebec, G1N 2E6
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.