Thermomix ® may only be repaired by an authorised Vorwerk repair centre.
Use only parts provided with the Thermomix ® or original spare parts provided by Vorwerk Thermomix ®. Never use the Thermomix ® in combination with parts or equipment not provided by Vorwerk Thermomix ®.
Failure to comply with any of the above may render your warranty void.
Importations Nobelhaus inc. warrants that the electrical and mechanical components of the Thermomix Tm5 shall be free from defects in material and workmanship for a period of 2 years from the date of delivery to the Customer for residential use and for a period of 1 year for the motor and 6 months for the other components of the Thermomix Tm5 for commercial use.
If you experience electrical or mechanical problems with your Tm5 within the warranty period, please report the problem to our Customer Service centre immediately. Importations Nobelhaus inc. will correct such defects by either repairing or, at its discretion, replacing the parts, free of charge.
During the two years, Importations Nobelhaus inc. will pay for shipping fees to our office and will send back at its own expense (Only in Canada and for areas outside of Québec City and Montréal). After this period, the customer will pay all shipping fees. In order to have this shipping fee free, the customer will need to contact our Customer Service for a shipping slip.
This warranty does not cover defects caused by improper use of the Thermomix Tm5, unauthorized repairs, or natural deterioration of the knives, spatula, butterfly whisk, power cord, seals, or measuring cup.
Read our Return Policy here.
For further information on authorised repair centres please contact us.